Monitor your orders and the payment transactions executed with Unzer.
For example, make refunds or resolve the causes of payment problems.
Choose the purchase order.
On the Unzer tab, display the transaction data.
Verify the status of the payment transaction:
completed: the payment has been made. You can ship the item (Fig.: Unzer order state: completed).
pending: Payment pending (Fig.: Unzer order state: pending).
How long a payment remains outstanding depends on the payment method. For example, a credit card payment may take two days.
In certain cases, you may also want to configure a payment so that it is not triggered until it is delivered (see also: Credit card/PayPal options).
Error: A problem has occurred.
If a problem has occurred, do the following to fix the cause:
Ask your customer why the payment was not made.
Unzer Short-ID: ID of the transaction
Under the Unzer Short ID, you can also find the transaction in Unzer Insights (at insights.unzer.com).
Unzer Customer ID
If Unzer technical support finds that this is a technical issue, have the following additional information available for technical support (Fig.: Unzer Short-ID and Unzer Customer-ID):
- Unzer Trace ID
- Unzer Type-ID