Downloads tab

This tab displays all downloads belonging to an order. For each download, there is a line that, in addition to the product number, the product title and the name of the downloadable file, also contains information that will be updated with the actual download.

Orders - Downloads tab

After ordering, the download links can be found under Account ‣ My downloads. The files can be downloaded once the payment has been made. If the order hasn’t yet been marked as paid, a corresponding message will be displayed. If the customer used direct debit as a payment method, he/she will be able to download the files immediately. The order confirmation e-mail will also contain the download links to the ordered files when the payment is complete.

All downloads belonging to the order will be displayed in a table.


Unique number of the downloadable product.


Title of the downloadable product.

Downloadable file

File that belongs to the downloadable product and can be downloaded by the customer. Each downloadable file of a downloadable product will have a separate table line.

First Download

Date and time of the first download.

Last Download

Date and time of the last download.

Count of Downloads

Number of downloads so far.

Maximum count of downloads

The maximum number of downloads allowed. The number zero stands for an unlimited number of downloads. This value was set as the default in the Settings tab under Master Settings ‣ Core Settings or overwritten by definition for the respective downloadable product.

Valid until

Deadline for downloading the files of the downloadable product. The default settings or the values defined for the downloadable product will also apply here.

Count of Resets

Displays the number of times the information about the downloads has been reset.


The shop owner can reset the already occurred downloads as long as they are valid. Clicking on this button resets the time of the first and last download and the number of downloads. The validity of the downloads will also be recalculated according to their definition.

See also

Downloads tab