Operation

Orders with automatic capture

If you have configured the Capture Mode to Automatic (capture immediately) (see Configure additional basic settings), the amount is captured immediately when the customer completes the checkout.

The purchase process follows the standard OXID eShop order process. After the customer clicks Order now, the Stripe payment form appears (Fig.: Stripe payment form).

Result

The payment is captured immediately. In the admin area under Administer Orders ‣ Orders ‣ <Order>, the Stripe tab displays the payment details (Fig.: Payment details of an automatically captured order).

Fig.: Payment details of an automatically captured order

Orders with manual capture

If you have configured the Capture Mode to Manual (authorize only, capture later), the payment is initially only authorized. You must capture the amount manually afterwards.

Important

If you choose manual capture, you must capture the payment within 7 days. After this period, the authorization expires and the reserved funds are released.

The checkout process in the frontend is identical to the automatic mode. The customer goes through the normal checkout and enters their payment details in the Stripe payment form (Fig.: Stripe payment form).

The difference is visible in the admin area: The Stripe tab shows the notice Payment capture required and offers the button Capture Payment (Fig.: Stripe tab with capture form for manual capture).

Fig.: Stripe tab with capture form for manual capture

Capture payment

Capture the authorized amount to complete the transaction.

Procedure

Go to Administer Orders ‣ Orders and select the order.
Select the Stripe tab.
Optional: In the field Capture note (optional), enter a reason, e.g. “Order ready for shipment”.
Click the button Capture Payment.

Result

The payment is captured and the order is marked as paid.

Cancel authorization

Alternatively, you can cancel the authorization to release the funds reserved on the customer’s card.

Note

This action cannot be undone.

Procedure

Go to Administer Orders ‣ Orders and select the order.
Select the Stripe tab.
Optional: In the field Cancellation reason (optional), select a reason.
Click the button Cancel Authorization and confirm the dialog.

Result

The authorization is canceled and the reserved funds are released.

Refunds

Refund payments fully or partially via the Stripe tab in the order administration.

Prerequisites

The order was paid with Stripe Payment.
The payment has been captured (in case of manual capture).

Full refund

Procedure

Go to Administer Orders ‣ Orders and select the order.
Select the Stripe tab.
Optional: Under Refund reason (optional), select a reason.
Optional: Under Refund note, enter a description (max. 140 characters).
Click the button Process Refund.

Partial refund

If you have already refunded individual items, the system displays the remaining amount. Click Process Refund to refund the remaining amount.